How to Identify Fake Packers and Movers (and Avoid Moving Scams)

How moving scams usually work

The most common trick is a low quote over the phone, followed by a much higher bill once your goods are on the truck. Another is taking a large advance for "booking" and then not turning up. In the worst cases, goods are held at a godown until the customer pays more. Almost all of these can be avoided with a few checks before you book.

10 warning signs

1. A price without a survey. An honest mover needs to see or hear about your goods before quoting a firm price.
2. A quote far below everyone else's. If one quote is half the others, the difference usually comes back as "extra charges" later.
3. No written quote. Refusing to put the price, inclusions and dates in writing is a red flag.
4. A large advance. A small booking amount is normal. Being asked for most of the money before loading is not.
5. No real address. Check that the office address exists on Google Maps and matches the name on the quote.
6. Only a mobile number and a free email address. Look for a website, a business profile and consistent contact details.
7. Copied reviews or none at all. Read recent Google reviews and look at how the business replies to complaints.
8. Vague answers about insurance. Ask what transit insurance costs and what it covers. A fake mover avoids the question.
9. No inventory list. Every carton and item should be listed, and you should get a signed copy before the truck leaves.
10. Pressure to decide now. "Price valid only today" tactics are meant to stop you comparing.

Checks to make before you book

• Visit the office or ask for a video call from it.
• Ask for the GST number on the quote and check it on the GST portal.
• Search the company name and phone number with words like "complaint" or "fraud".
• Confirm in writing what is included: packing material, labour, transport, unloading, unpacking, dismantling, tolls and GST.
• Pay the booking amount by UPI or bank transfer to an account in the company's name, not a personal number.

If something goes wrong

Keep every message, quote and payment receipt. If a mover demands extra money not in the written quote, refuse politely and refer to the agreed terms. If goods are held, file a complaint with the local police and the National Consumer Helpline (1915 or consumerhelpline.gov.in), and share your written quote and inventory as evidence.

At Daksh Packers you get a free survey, a written itemised quote and an inventory on moving day. Call +91 98719 43041 if you want us to check a quote you have received.